Terms and conditions

TERMS AND CONDITIONS OF THE WWW.PERMANENT24.PL ONLINE SHOP

§ 1. CONCEPTS

Glossary of terms used in the regulations:

STORE - online store operating at http://www.permanent24.pl ; www.perm24pl ; www.perm24.com . Contact with the store is via e-mail at sklep@permanent24.pl, in writing at ul. Kieślowskiego 3d / 42, 02-962 Warsaw/Poland and by phone on +48 721 113 001 from Monday to Friday 9-17.
COMPANY or SELLER - an enterprise owned by TRADERON - Krzysztof Fira, registered in the Central Register of Entry and Information on Economic Activity, tax identification number: 6711009139, REGON: 367090148 with its registered office in Warsaw (02-962), ul. Kieślowskiego 3d / 42,
ADDRESS - ul. Kieślowskiego 3d/42, 02-962 Warszawa,
BANK ACCOUNT - 52 1090 1870 0000 0001 3441 1399 (BZ WBK),
BANK ACCOUNT USD - PL22109018700000000134411648,
BANK ACCOUNT EUR - PL76109018700000000135547128,
BANK ACCOUNT GBP - PL21109018700000000135826605,
SWIFT - WBKPPLPP,
PRICE - All prices presented in the Store are gross prices (including 23% VAT) in Polish zlotys / Euros / USD / GBP. The prices do not include shipping costs,
GOODS - the item is marked as to the species that can be sold in accordance with the Regulations,
PROVISION OF SERVICES BY ELECTRONIC WAY - in accordance with the Act of 18 July 2002 on the provision of electronic services (consolidated text, Journal of Laws of 2013, item 1422) Account service,
TERMS AND CONDITIONS - this document, which defines the rules of using by customers of the Permanent24.pl Store, the way of ordering the Goods, the method of payment for Goods, the execution of orders, the procedure for returning the purchased Goods and the complaint procedure,
ACCOUNT - for the Customer by the Seller under a unique name (login) account that is a collection of resources in which the Customer's data is collected and information about his activities as part of using the Permanent24.pl Store;
CLIENT - an entity that has gained access to services provided by Permanent24.pl on the terms set out in the Regulations. Shop customers may be natural persons over 15 years of age, legal persons and entities without legal personality.

§ 2. PROVIDING SERVICES ON-LINE

The Seller via the Store website http://www.permanent24.pl.pl provides an Account service, which is free of charge. To use the Store, the Customer should have a device with Internet access.
In order to create an Account, you should choose the option "new account" on the Store's website, complete the form, accept the Regulations and submit the application via the Store's website. The contract for the provision of services by electronic means is concluded at the moment of confirming by the Customer the creation of an account or acceptance of the regulations and will make the purchase "without registration". Confirmation is made by activating the link sent by the Seller to the e-mail address of the Customer indicated in the registration form.
The Customer Account may be deleted at the Customer's request sent in writing or by e-mail to the address of the Store. Then, the contract for the provision of electronic services is terminated upon confirmation by e-mail by the Seller to delete the Customer Account from the Store. The seller undertakes to confirm the deletion of the account immediately.
Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time, without giving reasons for termination.
Complaints concerning the provision of services by electronic means should be submitted in writing to the address indicated above or by e-mail.
The seller undertakes to examine the complaint within 14 days from the date of its delivery.
The customer is prohibited from providing unlawful content, in particular malicious computer software (so-called computer viruses), unsolicited electronic messages (so-called spam).

§ 3. SUBJECT OF THE CONTRACT CONTAINED BETWEEN THE SELLER AND THE CLIENT

The subject of the contract concluded between the Seller and the Customer is the sale of goods marked with respect to the genre (Goods). By the sales contract, the Seller undertakes to transfer ownership of the item to the Customer and give it to him, and the Customer undertakes to collect and pay the Seller the price.

§ 4. ACCESSIBILITY

The offer presented in the store is the warehouse status of the Seller. However, it is possible that the product offered was previously sold, and the information was not updated on time. In this case, the Seller undertakes to notify the Customer and indicate the possible date of the order.

§ 5. DISCOUNTS

Discounts of promotional coupons can not be added up from:
1. rebates of other promotional coupons,
2. the rebate of the registered user and the loyalty program.

§ 6. PLACING ORDERS

Placing an order is tantamount to consent to all provisions and information contained in the regulations. Please provide your telephone number so that if any problems arise, you can quickly resolve them. Orders are accepted only through the online store and sales sites.
Shop customers make a purchase after logging in. In order to purchase the selected Good, you must add it to the "basket" and fill out the order form.
At the moment of concluding the contract of sale, the Customer receives an e-mail from the Seller confirming the purchase.
The Seller undertakes to execute the order within 3 days, however, not earlier than before acknowledging the Seller's bank account with the price (unless the Customer chose the method of payment on delivery). The term of the order depends on the availability of the Goods in the Store, the choice of shipping method and the choice of payment for the Goods. The term of the contract does not apply to goods carried out on a pre-sale basis
The customer undertakes to make the payment within 7 days of receiving the confirmation of purchase (unless he chose the method of payment for downloading). If the price is not paid within the indicated time, the order will be canceled.

§ 7. SHIPPING COSTS

The cost of sending the ordered Goods depends on the shipping method chosen by the Customer and on the size of the shipment, the value of the order and current prices of courier companies, Polish mail and other mailing companies.
The costs of sending the Goods are described in the tab "types and costs of delivery" and available when ordering the selected Good in the online store.

§ 8. PAYMENTS

Bank Transfer - when choosing the payment method "Bank Transfer", the amount of the order should be transferred to the Bank Account.
Online transfer - transfers are carried out via the payU online payment system
Payment cards - transfers are made via payU and Skrill
Electronic wallet - transfers are carried out through the Skrill.com system

§ 9. DELIVERY

Shipment of goods is carried out according to the transport company chosen by the customer. The delivery time of the package is usually 2-7 business days and in case of postal letters 4-14 days - depending on postal office in your country. Saturdays, Sundays and non-working days are not taken into account at the above dates.

§ 10. RIGHT OF WITHDRAWAL FROM THE AGREEMENT

The customer may withdraw from the contract within 14 days without giving any reason and without incurring costs. If the Customer chose the method of delivery of the item other than the cheapest usual way offered by the Seller, the Seller is not obliged to reimburse the Customer for additional costs incurred.
The Customer may withdraw from the contract by submitting to the Seller a statement of withdrawal from the contract. The declaration may be submitted on the form, the model of which is attached as Annex 2 to the Act of 30 May 2014 on consumer rights - download the template.
The period of withdrawal from the contract for the sale of goods begins from the moment the goods are taken over by the customer or a third party designated by him. To comply with the deadline, it is enough to send a statement before its expiry.
In the event of withdrawal from the contract, the contract is considered null and void.
The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the Customer's statement of withdrawal, return all payments made to him, including costs of delivering items from the Store to the Customer, subject to § 11.2. 1. The Seller shall refund the payment using the same method of payment as used by the Customer, unless the Customer explicitly agreed to a different method of return, which does not involve any costs for him. The Seller may withhold reimbursement of payments received from the Customer until receipt of the items back or delivery of proof of his return by the Customer.
The customer is obliged to return the item to the Seller immediately, but no later than 14 days from the date on which he rescinded the contract. The costs of returning the items are borne by the customer
The Customer is liable for the decrease in the value of the item as a result of using it in a way that goes beyond what is necessary to determine its nature, characteristics and functioning.

§ 11. COMPLAINTS

The Seller is liable to the Customer if the item sold has a physical or legal defect. The provisions of the Act of 27 July 2002 on special terms of consumer sales and changes to the Civil Code (Journal of Laws of 2002, No. 141, item 1176, as amended) and the Act of 23 April 1964 shall apply to contracts. Civil Code (consolidated text, Journal of Laws 2014, item 121).
In order to file a complaint, the Customer should send the defective item to the address of the Seller in a manner ensuring the inviolability and security of its carriage. In order to simplify the complaint procedure, the Customer should include a description of the complaint, in which he will enter into the defects, the date of the defect, request for the complaint and their contact details, in particular the telephone number, and if the request involves sending back the address. All of the above information should be included in the email sent to the address of the store.
The Seller shall inform the Customer about the acceptance and the manner of considering or rejecting the complaint within 14 days from its receipt to the Seller.
The repair of the item will be made by the Seller on the due date due to the nature and extent of the defect, however, not longer than 21 days from the date of receipt of the complaint. The exchange of items for a new price reduction or refund of the price will be made within 7 days of accepting the complaint. The Seller shall reduce the price or refund the price to the bank account indicated by the Customer.

§ 12. COMPLAINTS AND RETURNS IN RELATIONS WITH CLIENTS WHO ARE ENTREPRENEURS (not applicable to CONSUMERS)

This section of the Regulations applies only in relations with non-Consumer Customers.
Based on the entitlement under art. 558 of the Civil Code, the Seller's liability under the warranty for the Customer who is not also a consumer is excluded.
The Customer may return the purchased Product only with the consent of the Seller. If there is no other date specified in the product offer, 3 Customer may return the purchased goods up to 30 days from the date of receipt. The customer covers the cost of returning the goods. Only the purchase price of products is returned. The product can be returned if it is unused, in a factory-sealed, undamaged package.
Complaints (liability under the warranty) are settled in the mode described in the Civil Code art. 556-581.
If the sold item has defects, the Customer may withdraw from the contract or demand a price reduction. However, the customer can not withdraw from the contract if the seller immediately exchanges the defective item in favor of the item free from defects or immediately removes the defect. This limitation does not apply if the item has already been replaced by the seller or repaired, unless the defects are irrelevant.
The Seller may provide a written guarantee for a period longer than 12 months. The warranty period and conditions for its implementation are determined in such a situation by the provisions contained in the WARRANTY CARD attached to the product. In the event that the customer received a guarantee document from the seller as to the quality of the item sold, he is in doubt if the document issuer (guarantor) is obliged to remove the physical defect or deliver the item free of defects if these defects appear within the time limit specified in the guarantee. If the warranty term is not stipulated in the Warranty Card, it is assumed to be 12 months.
If the guarantee otherwise is not reserved, liability under the warranty covers only defects arising from causes inherent in the item sold.
Based on art. 545 of the Civil Code in the event of sending the Product to the Customer via the carrier, the Customer is obliged to examine the shipment in time and in the manner accepted for such shipments. If he determines that during the transport there was a loss or damage to the Product, he is obliged to perform all actions necessary to determine the liability of the carrier.
Upon the release of the Product by the Seller, the carrier shall pass to the Customer who is not also a consumer the benefits and burdens associated with the thing and the risk of accidental loss or damage to the item. In such a case, the Seller shall not be liable for any loss, loss or damage to the Product arising from its acceptance for transport until its delivery to the Customer and for delay in transporting the shipment.
When selling between persons conducting business activity, the loss of rights under the warranty occurs if the customer did not examine the item in time and in the manner adopted for this type of goods and did not immediately notify the seller about the detected defect and in the event that the defect became known only later - if not notified the seller immediately after its detection.
Mechanical damage - not due to manufacturing defects - caused during use can not be the basis for a complaint. The complaint does not cover the consumption resulting from normal use as well as damage due to improper use or incorrect maintenance.
If the complaint is not accepted, the Seller will send the Goods back to the Client's cost. If the Customer does not receive the product complained about, it will be stored at the company's office for 6 months, after which it will be deemed abandoned and will become the sole property of the Seller.
If the complaint is rejected, the Customer may decide to leave the goods to the seller to avoid shipping costs. The advertised goods in such a situation will become the sole property of the Seller or it will be disposed of.
The reason for the complaint may not be slight differences in appearance resulting from the distortion of perspective when taking a picture and other color settings in the CUSTOMER's screen.

§ 13. PERSONAL DATA OF CLIENTS

All your personal data is used only for the purpose of the contract and will not be disclosed or used in any other way in accordance with the privacy policy of the store.

§ 14. PROCESSING OF PERSONAL DATA

In accordance with Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (general regulation on protection data) TRADERON provides clients with free access to personal data, their change, forgetting, correcting and deleting.
The administrator of personal data is TRADERON - Krzysztof Fira, registered in the Central Register of Entry and Information on Economic Activity, tax identification number: 6711009139, REGON: 367090148 with its registered office in Warsaw (02-962), ul. Kieślowskiego 3d / 42.
The permanent24.pl online shop takes care of the security of customers' personal data, that is why everywhere where personal data is required, the connection between the client and the server is encrypted. Thanks to this, customers do not have to worry that data sent from or to the server will be suspicious, intercepted and used by someone.
Customers' personal data are processed in order to conclude, determine the content and termination of contracts indicated in the Regulations, contact the Seller with the Customers in the scope of the performance of these contracts, keeping the Account and conducting complaint proceedings.
The customer has the right to access and correct the personal data collected. For this purpose, he should send the request to the Seller's e-mail address to share or correct the data. The seller undertakes to respond to the abovementioned requests within 7 days of delivery of the request.
Providing personal data and agreeing to their processing is voluntary. Consent can be withdrawn at any time. The statement of withdrawal should be sent to the Seller's e-mail address or in writing to the Seller's address.
If the customer agrees by subscribing to the list of subscribers, he will receive a "newsletter" to the e-mail address provided by him. You can opt out of the newsletter at any time.
If the online payment method is chosen, the Buyer's data is transferred to the payment system administrator in order to conduct the transaction - the permanent24.pl store administrator has no access to these data at any time.

§ 15. FINAL PROVISIONS

The contract is concluded in Polish and under the jurisdiction of Polish law.
If the Regulations contain provisions contrary to the abovementioned or other applicable regulations in the Republic of Poland - these provisions have priority over the wording of the Regulations.
If any provision of these Regulations is deemed unlawful, void or otherwise unenforceable to the extent provided for by law, then it is excluded in this respect. In the remaining scope, the Regulations remain valid.
The Seller is not responsible for purchases made by third parties using the Account and the Customer password. Any disputes arising in connection with the execution of the transaction in the Shop will be resolved by agreement of the parties.
The Seller does not accept any parcels sent COD.
Each customer is obliged to read the Regulations and is always bound by the provisions of the Regulations at the time of ordering.
The Customer declares that he agrees to the invoice data provided by him when placing the order without being signed and sent in electronic form to the e-mail address provided.
In matters not covered by these Regulations, the provisions of the law in force on the territory of the Republic of Poland shall apply, in particular the Act of 23 April 1964. The Civil Code (consolidated text, Journal of Laws of 2014, item 121); Act of March 2, 2000 on the protection of consumer rights and liability for damage caused by dangerous products (consolidated text, Journal of Laws of 2012, item 1225, as amended); Act of July 27, 2002 on special terms of consumer sales and amendments to the Civil Code (Journal of Laws No. 141, item 1176, as amended); Act of 29 August 1997 on the protection of personal data (consolidated text: Journal of Laws 2014, item 1182); The Act of 18 July 2002 on the provision of electronic services (consolidated text: Journal of Laws of 2013, item 1422). From December 25, 2014, the provisions of the Act of 30 May 2014 on consumer rights (Journal of Laws, item 827) also apply.
All names of the Goods offered for sale by the permanent24.pl store are used for identification purposes and may be protected and reserved on the basis of the provisions of the Industrial Property Law Act (Journal of Law 2001 No. 49, item 5081, as amended).
All images posted on the permanent24.pl website are protected under the Act of 4 February 1994 on Copyright and Related Rights - (Journal of Laws 1994 No. 24 item 83, as amended) - they have a creative and individual character . They can not be copied without the consent of the Administrator of the Website.
In the event of a consumer dispute, the Customer and the Seller may submit a dispute to be settled by the Permanent Consumer Arbitration Court at Mazowieckie Provincial Trade Inspectorate at ul. H. Sienkiewicza 3, 00-015 Warsaw/Poland.